Provide excellent client service ensuring clients receive prompt responses to requests and queries.
Develop an in–depth knowledge of existing and potential clients, their industry and key contacts.
Responsible for overall client servicing of the group and accountable for any jobs lost due to controllable reasons, e.g., poor client service.
Maintain good client relationship with a KPI of meeting a minimum of 2 key clients a month, in order to assess customer satisfaction for possible improvements and identify possible expansion of services.
Review fee and propose fee increase where appropriate.
Meet prospective clients and prepare fee proposals, including follow–through until the job is accepted and rejected.
Proactive in business development and marketing and coordinating with the Marketing Director to carry out marketing plans for the department.
Responsible for the maintenance of statutory books for their portfolio of clients.
Oversee preparation and co–ordination of the statutory books and documents, including submission of statutory forms and documents to the Accounting and Corporate Regulatory Authority Inland Revenue Authority of Singapore, Stock Exchange and The Central Depository (Pte) Limited within the stipulated deadline.
Supervise daily operations of the group and ensure all communications with clients are supported by e–mails, outlining agreed action steps, responsibilities and deadlines.
Participate in the preparation of budgets and forecasts for the group and comparison with previous budget/forecasts.
Oversee credit control and prompt collection of debts for respective portfolio of clients. Work with Finance to follow–up on outstanding and doubtful debts.
Ensure prompt billing and responsible for WIP. Perform finalization of WIP cost and answer for write–offs. Ensure that the team of staff work within budget set for each job.
Identify and recommend improvements to current policies and procedures, processes and client servicing arrangements in line with current business and regulatory practices.
Provide and organize formal training for BCAS staff.
Groom, coach and train Supervisors / Seniors / Assistants to enable them to carry out their roles effectively and efficiently.
Involve in staff recruitment, mentoring, development and career path planning.
Provide staff with regular feedback and evaluation.
Provide up–to–date and accurate management reporting and attend Management meetings on ad–hoc and regular basis.
Work with IT on new IT initiatives for innovation and to improve productivity. Oversee projects, e.g., development of software, programs, etc.
Undertake new initiatives with HR, IT, Business Development, Training or projects involving work improvements over a year.
Be a team player and provide leave cover for fellow team members.
Set good examples and behave according to your role and title
Minimum: Qualified ICSA graduate or equivalent.
Minimum 5 –7 years of relevant and related working experience.
Strong written and verbal communication skills.
Extensive and in–depth knowledge of Listing Manual, Companies Act, Catalist Rules and Securities and Futures Act, procedures and guidelines.
Excellent client servicing skills and strong problem solving skills.
Strong Microsoft Office skills (especially Word) and good knowledge of View Point.
Excellent organizational & interpersonal skills.
Ability to lead and motivate a team of professional staff.
Ability to build team rapport with a willingness to share knowledge.
Ability to guide staff in technical matters.
Ability to identify problems and issues and apply problem solving skills to provide solutions.
Ability to prioritize work and meet deadlines.
Ability to multi–task under pressure.
Meticulous, organized, detailed and deadline–oriented.
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